Easy Operation Comes Standard with CallRIGHT

Project Configurator

A Message Set is a pre-determined set of rules, configured by sales management that defines the parameters of a prospecting project.

Message Sets allow management to determine the:

• Target audience or integrated decision chain of prospects to be pursued
• Problem centric message content to be consistently delivered to prospects
• Number of call attempts to be made to a group of prospect in a particular message set
• Number of days to wait before making the “next call”
• Call intervals to leave prerecorded message content, versus not leaving any voice mail message
• Time of day that calls can be made

Multiple Message Sets can be established and executed concurrently by each sales person.

• Message sets can be mapped to industry segments, management levels, or any differentiator that requires unique message content that can be leveraged from one sales person to many new prospects.

After Message Set configuration is complete, sales people record their messages and add prospects to a particular Message Set and CallRIGHT keeps all the mapping organized for the duration of call program.

Automated Work Flow Engine

Executes the rules established during Message Set Configuration.

After logging into the system, the Work Flow engine:

• Proactively serves up the “next” prospect that “should” be called
• Announces their contact information, the stage of calling, and any previous call history
• Physically dials the call
• Captures and interprets the results of each call
• Completes pending call actions and schedules the next pending based on results and rules

Takes the analysis paralysis out of who to call next, and why you were calling them.

Ensures that every prospect stays in the process for disciplined touch point management.

Guided Voice Mail Server

The goal is to make live contact, but 85% of the time, calls get dumped into voice mail.

CallRIGHT offers the option for sales people to create, and deliver, pre-recorded messages when calls hit a prospect’s voice mail, which is 85% of the time.

• The delivery of recordings is manually controlled by the sales person, from the live call, ensuring that when live prospects answer the phone, they DON’T hear annoying pre-recorded messages on the other end.
  
  
• After Sales people deliver the first recorded messages, they can call the next prospect, and can keep calling and leaving recorded messages, multiple times, simultaneously, until they make a live connection, or run out of time.

This engine ensures that voice mail messages are actually left with prospects, and further, ensures the delivery of perfect message content every time.

Call Recording

CallRIGHT offers the option to record, and automatically store every live conversation for future reference and note capture.

Results Classifier

Instead of asking sales people “what happened” after each call, sales management tells sales people what reasonable range of results “must happen” after each call.

The Results Classifier presents the sales person with a finite menu of desired next actions at the end of each live conversation.

As sales people select quantifiable actions from the menu, sales management can quickly check the validity of their selection through a simple review of the recorded conversation of the call.

The Results Classifier modifies the behavior of sales person to more aggressively achieve the quantifiable goals of management.

Live Results Monitor

The Live Results Monitor constantly streams real time results data to Sales Management, showing who is calling, how many calls they’ve made at any given time, how many live conversations took place, what messages were delivered, and what results are being driven from the live conversations,